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What is it Like to Own a Business?

Yesterday, on our class trip downtown, we were asked to speak to a few business owners to find out what its like to own a business. I came across a few coffee shop owners and a few more native to our area shop owners. I learned a few things from each of these places; and surprisingly a lot of it is the same from shop to shop.
One of the things many of the owners said that they learned from owning a business is that you should never think like a business owner, but you should think like a costumer. In all honesty, this makes a lot of sense. You want to think like the costumer, so you can understand what they want, what they are looking for, and if it is set at a reasonable price yet you'll still make a profit.
Another thing I learned from all the owners I talked to is that the costumer isn't always right. I was slightly shocked by this. Usually you get told that the costumer is always right, but in reality you must stick to your values and only try to appease someone if it stays within your values.
Now there were somethings that were different between some of the owners. One of the things that was different was between a coffee shop owner and a knickknack shop owner. The coffee shop owner said that her main values focused on treating every costumer like family, and the knickknack shop owner said that his main values focused on getting more of the native culture out in the world.
I found this trip very fun and informative and it was great getting to know new people.

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